Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional campaigns, public holidays, or unforeseen circumstances, processing times may be extended.

Delivery Time

Estimated delivery times:

  • West Malaysia: 1-5 business days
  • East Malaysia (Sabah & Sarawak): 3-10 business days

Delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and order weight.

We may offer free shipping promotions from time to time. Promotional shipping offers are subject to change without prior notice.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email, SMS, or WhatsApp where applicable.

Customers are responsible for monitoring shipment progress using the provided tracking information.

Delayed Deliveries

While we strive to ensure timely delivery, Furmily Pet is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Customs clearance
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply for re-delivery.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide:

  • Order number
  • Photos of the parcel packaging
  • Photos of the damaged product

We will investigate the matter with the courier and determine an appropriate resolution.

Failed Delivery Attempts

If delivery fails due to customer unavailability, refusal of delivery, or inability to contact the recipient, additional shipping fees may be charged for re-delivery.

Contact Us

For shipping-related enquiries:

Furmily Pet
Email: Support@furmily.my
WhatsApp/Call: +60125229966

24B, Jalan Anggerik Vanilla 31/93,
40460 Shah Alam, Selangor, Malaysia